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Terms & Conditions

Core Strength and Performance Terms and Conditions

Below are the terms and conditions of Core Strength and Performance’s membership agreement. Please make sure you are fully aware of these before signing up. Our membership terms and conditions have been established to ensure our members are aware of their rights and responsibilities as a member of our facility. On acceptance by Core Strength and Performance of this agreement you will be referred to as the “member” and have the usage rights and obligations as detailed below.

  1. MEMBERSHIPS
    1. Membership commences on the date stated on the direct debit agreement form.
    2. Packages: The member will choose one of the membership packages offered by Core Strength and Performance currently. Membership allows unlimited access to Core Strength and Performance during open gym hours or during classes applicable to that membership package. Different rates applies for each membership option. The member agrees to pay to Core Strength and Performance the fees applicable to the membership selected. The minimum charge will be the period of the package chosen and this will be indicated on the direct debit payment digital form completed by the member in respect of their membership.
    3. Membership is personal to the “member” and the membership cannot be assigned or transferred to another person unless authorized by Core Strength and Performance.
    4. Member agrees to promptly notify Core Strength and Performance in writing of any changes of address, e-mail, phone, and/or billing information.
    5. From time to time we may need to increase the price of membership. We will give you at least 1 full months notice of any incoming price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase. During this period you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If you do not terminate the membership by the date given to you in the notice then the price of your membership will increase in the accordance with our notice.
  2. MEMBERSHIP PAYMENT & TERMS
    1. Core Strength and Performance uses an external company to manage the direct debit payment system called PushPress. Payments to Core Strength and Performance via direct debit must comply with PushPress’s the terms and conditions. Please check all direct debit documentation before signing.
    2. Memberships will be charged on the first day of membership and on a monthly basis thereafter.
    3. All fees and schedules are subject to change without notice. There are no refunds for membership fees except in special cases at the determination of Core Strength and Performance.
  3. MEMBERSHIP TERMINATION & CANCELLATION
    1. Core Strength and Performance reserves the right to cancel this membership agreement at its discretion.
    2. The member may cancel their membership by giving Core Strength and Performance management a minimum of 14 days’ notice in writing of either letter or email in line with the member’s regular payment cycle after conclusion of their term period. Member MUST receive a confirmation that the cancellation notice was received before cancellation is determined. A member may only terminate before the fixed term due to medical reasons such as serious illness, physical disability or other extenuating circumstances as deemed sufficient by Core Strength and Performance management, this includes pre paid memberships. Documentation may be required to support these claims.
    3. New members have 3 days, exclusive of holidays and weekends, after signing this agreement to cancel their membership without penalty upon the mailing or delivery of written notice to Core Strength and Performance. If the Agreement is cancelled within 3 days, Core Strength and Performance will refund upon such notice all moneys paid under the contract, except that Core Strength and Performance may retain an amount computed by dividing the number of occasions Core Strength and Performance services are to be rendered into the total contract price and multiplying the result by the number of complete days that have passed since the making of the contract or, if appropriate, by the number of occasions that Core Strength and Performance services have been rendered. A refund shall be issued within 30 days after receipt of the notice of cancellation made within the 3-day provision.
  4. MEMBERSHIP SUSPENSION
    1. A member may suspend their membership a maximum of twice per calendar year of their membership. 14 days’ written notice must be given and all suspensions must be a minimum of 7 days.
    2. A date of recommencement of membership must be given for a member’s membership to be placed on hold. The member’s usual payments will be re-activated after their suspension period has been completed. Please note, membership cancellation or suspension will not be authorized if membership payments are outstanding.
  5. CLASS & PERSONAL TRAINING SESSION CANCELLATION 
    1. Class No Show/Late Cancellation Fee: Core Strength and Performance reserves the right to charge a $5 no show or late cancellation fee for classes that are reserved ahead of time. Member must give 24 hours notice before the session start time.
    2. Cancellations of personal training sessions, seminars and any other bookings made where payment must be made in advance must be made 24 hours before the session start time. You will be charged the full amount of the session if you cancel within 24 hours.
  6. USE OF PUSHPRESS SOFTWARE
    1. As a member of Core Strength and Performance you have access to our PushPress athlete platform. Through this you must book into classes prior to attending and check in when you arrive at Core Strength and Performance for that class using our check in counter or through your mobile device.
    2. You are not permitted to attend a class without booking in for that class. Each class will be capped members and once the class is full no more positions will be available.
  7. OPERATIONAL & FACILITY
    1. Gym hours & class times will be posted and subject to change. Generally, gym class hours will be from 6am to 6:30pm daily. The facility and the gym may be closed or have limited hours on major holidays. Gym hours may be restricted from time to time. You agree and accept that a particular facility or service may not be available for participation due to a prior booking, mechanical breakdown, fire, loss of lease, or any other reason. You agree not to hold the centre responsible for such occurrences.
    2. To be a member and participate in classes at Core Strength and Performance, you must be at least 16 years of age . Unless authorized by the facility management, children aged between 6 and 12yrs can only participate as part of the youth membership or with an organized group by prior arrangement with facility management.
    3. During gym use, all Members and guests will refrain from engaging in foul or slanderous language or molesting, badgering or harassing other Members or gym employees, agents and contractors. Threatening or violent conduct is prohibited.
    4. Members must not carry out any illegal acts in the facility and must comply with all health and safety requirements. If a member carries out any activity which Core Strength and Performance staff or management consider offensive or dangerous to you or another person, Core Strength and Performance staff or management reserve the right to require you to leave immediately. This may also result in cancellation of membership.
    5. Members should not bring valuables, including money, onto the premises and lockers. Each Member understands and agrees that the Core Strength and Performance is not liable to Member or guests for any personal property that is lost, damaged or stolen while on or around the premises, including but not limited to, any vehicle or its contents, or any property left in gym.